FAQ
Frequently Asked Questions
Everything you need to know about ordering, production, and delivery. Can't find your answer? Contact us and we'll respond within 24 hours.
Questions & Answers
How does the design proof process work?
After ordering, our design team creates a professional designer proof within 2-3 business days and sends it to you by email, so you can see exactly how your sign will look before it is made.
What materials do you offer?
Iroko wood, clear acrylic, matte acrylic, frosted acrylic, transparent acrylic, and mirror acrylic. Each selected for durability, beauty, and outdoor suitability. Learn more on our Materials page.
How long does production and delivery take?
Production takes 5-7 business days from order. Delivery after dispatch: UK, Europe and Cyprus: 7-14 business days. USA and Canada: 14-21 business days. Rest of the world: 7-31 business days. Greece: 2-5 business days. Every parcel is tracked and insured. Express production available on request.
Can I customise the text and layout?
Every sign is made to order. Specify your house number, surname, or custom text during ordering. Our live preview gives an approximation. The professional proof ensures every detail before production.
Do you offer a bespoke design service?
Yes. Our bespoke service starts with your vision — sketch, photo, or idea. Our London-based team develops concepts and refines until every detail is right. Visit our Bespoke page to learn more.
Can I order signs for my hotel or business?
Our trade programme offers dedicated project management, volume pricing, and consistent quality across large orders. Contact us for details.
What about installation?
Each sign includes a complete installation kit with instructions. Concealed fixings for a floating appearance, or traditional screw fixings. Professional installation recommended for masonry surfaces.
What is your returns policy?
Custom-made signs cannot be returned for change of mind. If your sign arrives damaged or differs from the proof we sent, we replace it at no cost. The designer proof we send means there are no surprises.
Do you ship internationally?
Yes, worldwide, with full tracking and insurance on every order. Shipping is one flat rate per order and is shown at checkout: for house signs £15 to the UK and Europe, £19 to the USA and Canada, £18 elsewhere. UK, Europe and Cyprus: 7-14 business days. USA and Canada: 14-21 business days. Rest of the world: 7-31 business days. Greece: 2-5 business days.
What currencies do you accept?
GBP, EUR, USD and CAD. Prices are displayed in your local currency. All major credit cards and PayPal accepted.
Still Have Questions?
Our team is here to help. Get in touch and we'll respond within 24 hours.
Contact Us